Business Analyst I

Leela Consultancy Limited is an East London-based Consultancy firm providing IT expertise and services as part of the Software as a Service (SaaS) working model. We aim to provide affordable and efficient software expertise to individuals, start-ups, small businesses and bigger firms. As part of serving clients with dependable and up-to-date technical expertise in the ever-changing and dynamic software world, Leela Consultancy Limited is growing its team.

We are searching for a talented and motivated Business Analyst to join our team and play a key role in identifying and implementing solutions that drive business growth. As a Business Analyst, you will be the bridge between our business stakeholders and our IT team, working closely with both to gather requirements, analyze data, and develop solutions that optimize our processes and achieve strategic goals.

Responsibilities

Full responsibility for a portfolio of clients - planning, overseeing and reviewing jobs; review and filing work; liaising with build relationships

Work with the Head of Major Accounts to protect and grow revenue from existing named Major customers.

Regularly prospecting for new business via self-sourced and business leads. Manage and facilitate project reporting & processes to ensure appropriate progress tracking in terms of resources, timescales and Business Readiness.

Appointing and conducting both F2F and virtual business reviews with each customer to gain a full and detailed understanding of their requirements to allow you to tailor your approach and solution to match their needs.

Delivering revenue growth through account management, reporting and first-class customer experience for up to 12 months

Conducting data reviews and audits for new and existing clients with a view to explaining their current position, opportunities available and rationale

Delivering revenue growth through account management, reporting and first-class customer experience for up to 12 months

Regularly communicating with existing clients, addressing any concerns and resolving issues

Monitoring your client spending and ROI to discuss new terms and strategies with them where necessary.

Requirements

• A bachelor’s degree or higher
• Previous experience in business development
• Proven track record in Sales and/or marketing
• Experienced in identifying new business opportunities.